Refund policy

Return and Refund Policy

Last updated: September 10, 2026

This policy applies to purchases made at autpace.com (Aut Pace).

Change of mind and customer-selected sizes

Except where applicable law requires otherwise, we do not accept returns or exchanges because you changed your mind, no longer want an item, or selected a size that does not fit. Please review the product description and size guide before ordering, and contact support@authenticpaceshop.com if you need help.

This restriction does not apply when we send a different item or size from the one ordered, when an item is defective or damaged on arrival, or when it materially differs from its description or size information. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

Damaged, defective, or incorrect items

Inspect your order upon arrival and contact support@authenticpaceshop.com promptly if there is a problem. Include your order number, a description of the issue, and, where reasonably available, photos of the item, packaging, and shipping label. We may request reasonable additional information to investigate. Documentation requests will not override applicable consumer rights.

For a verified defect, damage on arrival, incorrect item, or material discrepancy, we will arrange an appropriate remedy, such as replacement or refund, consistent with applicable law. If a return is necessary because of such a problem, we will provide a prepaid return method or cover reasonable, agreed return shipping costs. Do not arrange an expensive return shipment without contacting us first.

Return instructions and costs

Contact support@authenticpaceshop.com before sending an item back so we can provide the appropriate instructions. Administrative authorization requirements do not eliminate statutory rights.

To obtain the return address and country for your order, email support@authenticpaceshop.com. We will provide the destination and shipping instructions before you send the item. Do not send returns to our correspondence address unless we expressly instruct you to do so.

If we agree to an exceptional voluntary return unrelated to a defect, shipping damage, incorrect item, or other issue for which we are responsible, you will pay the return shipping cost unless we agree otherwise in writing or applicable law requires otherwise. We will explain the destination and conditions before you agree to that return. An exception does not establish a general right to return for change of mind or fit.

For authorized voluntary returns, keep the item unworn, unwashed, and in its original condition, with tags and packaging where available. These conditions do not exclude legitimate claims involving defects discovered during reasonable inspection or use.

Refunds

When a return is required, we will inspect the returned product and process any refund due within 5 business days after receiving it. We will notify you of the outcome. Any denial will include an explanation and remains subject to your applicable legal rights.

Refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. The amount refunded, including any refundable shipping charges and taxes, will reflect the circumstances and applicable law. We will not substitute store credit for a monetary refund required by law without your agreement.

Where a refund is due without a return, including an unshipped order cancellation required by law or a confirmed lost shipment, we will not require receipt of a returned product. We will process the refund promptly within the legally applicable deadline. A shorter mandatory deadline takes priority over this policy.

Cancellations, delays, and missing deliveries

Contact us as soon as possible to request cancellation or a change to your order. We will check whether it can still be stopped or modified. A discretionary cancellation is not guaranteed after fulfillment has begun. This does not affect cancellation or refund rights arising from shipping delays or other applicable law.

If your order is missing or tracking shows delivery you did not receive, contact us so we can investigate with the fulfillment partner and carrier. A carrier scan does not automatically resolve every non-delivery claim. We remain responsible for addressing your order and providing any remedy required by law.

Questions: support@authenticpaceshop.com